FAQ

Where do you ship your products?

Sigil offers domestic and global shipping. Please allow up to 5 business days for processing. Allow up to 10 business days from parcel's shipment date for domestic order arrival, and up to 4 weeks for global shipment arrival, depending on carrier and shipping option chosen.
NOTE: Customer’s total purchase price does not include duties, taxes, tariffs, or any other costs associated with clearing the purchased goods through customs. These fees are the customer's responsibility alone.

It is also the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages lost, stolen, or missing from an unreliable or unsafe shipping address.


How long will the fragrance last on my skin?

We've conducted extensive wear testing with all of our fragrances. Lasting power ranges from 5-12 hours. It really depends on your skin.

TIP: Before applying, exfoliate and moisturize. Dry skin does not retain fragrance as well or as long as smooth, soft, and supple skin.


Do you use...?

We openly disclose our choice of base and key notes. However, to protect our proprietary formulas, we do not release the concentration of the natural extracts used in each perfume. If you have a specific ingredient question, please send us a note via chat or email. We are happy to address any concerns about allergies or sensitivities.

Please know that our formulas are EU/UK certified and follow IFRA guidelines for safety.

NOTE: We blend for long wear and high concentration, yet are mindful of common skin irritants. If you have an adverse experience, send us a note.


Are your products vegetarian/vegan? Do you test on animals?

All Sigil products are vegan and never tested on animals.


What is 1% for the Planet?

"1% for the Planet’s mission is to build, support and activate an alliance of businesses financially committed to creating a healthy planet." All member businesses donate at least 1% of annual sales to grassroots, Earth-conscious nonprofit partners.

Sigil Scent is a proud member of 1% for the Planet.


Can I sell Sigil in my shop?

Please email us at sales@sigilscent.com for more information.


How do you calculate your pricing?

We believe our pricing is competitive. Our fragrances are long-wearing, made with precious, often costly natural materials. For instance, a kilo of oud can cost more than $40,000.

How long do the products last before expiring? What is their "shelf life"?

If stored properly, our fragrances have a shelf life of at least 36 months. Flower and plant extracts are active, natural materials. Take care to store your Sigil perfumes in a room temperature environment, away from direct sunlight. That said, our organic cane sugar alcohol carrier provides exceptional stability.

How do I apply the fragrance? How much should I use?

Apply 2-5 sprays to each arm, or to neck and décolletage.

My fragrance smells different from the last time I purchased...
All Sigil fragrances are created using organic cane sugar-derived alcohol and essential oils, absolutes, and CO2 extracts. Slight variation from batch to batch may occur, due to differences in crop yield and sourcing. This is part of the beauty and romance of buying small-batch, truly natural beauty products.

What percentage of your formulas are comprised of organic, wildcrafted, or sustainable ingredients?

We use a certified organic alcohol base (derived from sugar cane) in our eau de parfums. Our fragrances are comprised of essential oils, absolutes, and CO2 extracts.

While we aim to use a high percentage of organic ingredients, the variability of naturals is such that not all fragrance materials are available organically at all times. We are mindful in our selection process and supply chain. We never choose materials that come from at-risk or threatened plant species or areas of overcultivation.

Why do you use alcohol? Wouldn't it be more "natural" to just use water?

We believe in a balance between "naturalness" and efficacy, but these terms aren't mutually exclusive. In fact, the alcohol we choose comes from certified organic sugar cane.

We are constantly re-evaluatingour ingredient choices to ensure we select the most sustainable, safe, and efficacious materials for use in our products.

How concentrated are your eau de parfums? What does "EDP" really mean?

While many companies use the phrase "eau de parfum" purely as a marketing term, our fragrance concentrations rest safely within the industry standard for EDPs, around 20% "fragrance" to 80% organic cane sugar-derived alcohol.

What makes Sigil different from other "perfume" products? Is this aromatherapy?

Our fragrances are modern, yet rooted in tradition. They are influenced by esotericism, by mysticism.

Sigil parfums are natural, but not overly simple. Our fragrances are complex, blended for long wear. From blend to bottle, they are meant to evoke a sense of purpose, of weight and substance. These are truly natural fine fragrances, not aromatherapy.

Where can I smell your products?

Our products ship worldwide through our website.

Check out our web shop, or our list of stockists to experience Sigil first hand.

Why don't you offer an EDT/cologne/roll-on?

Our eau de parfums are rich and long-wearing without being cloying—an ideal concentration for daily wear. We are working on new formats, sizes, and experiences, within perfume and beyond.

Which fragrance is best for women? ...for men?

All of our parfums are gender-fluid. We believe fragrance has no gender, and your choice should be based purely on personal preference.

If you'd like more advice from us, don't hesitate to reach out.

Where do you source your ingredients?

We select our ingredients based on availability, with respect to the raw material's abundance or scarcity.


Are your products safe for pregnant women?

Please consult your physician for advice. We are not qualified to provide direct medical recommendations concerning the use of our parfums, especially where complications to pregnancy are a concern.

What if I don't like my fragrance?

While we don't accept returns, your feedback is essential to helping us improve our customer experience.

If you'd like to speak with someone, send us a note. We promise a timely response.