Shipping & Returns

SHIPPING

Sigil offers domestic and global shipping options. Please allow up to 5 business days for order processing alone. Allow up to 10 business days from order shipment date for domestic order arrival, and up to 4 weeks for global shipment arrival, depending on region and ship method chosen.

Many of our goods contain organic cane alcohol and so require specific handling and labeling considerations. Thank you for your patience. Please note: Customer’s total purchase price does not include duties, international taxes, tariffs, or any other costs associated with clearing the purchased goods through international customs. These fees are the customer’s responsibility alone.

It is also the customer’s responsibility to ensure the accuracy and security of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from a shipping address with no secure location available for delivery.


RETURNS

We do not accept returns or exchanges. All transactions are nonrefundable. Nevertheless, we would like to hear from you about your challenge. Please send us the details of your experience, or chat with us during regular business hours. We'll respond to you in a timely manner.